Order by Dec 15, 2024 to guarantee delivery before Christmas! Industry shop located at 404 E Hickory will be opening on Dec. 2. We will be open Monday - Saturday 1-6 PM. We will be closed on Sunday.
Order by Dec 15, 2024 to guarantee delivery before Christmas! Industry shop located at 404 E Hickory will be opening on Dec. 2. We will be open Monday - Saturday 1-6 PM. We will be closed on Sunday.
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Política de envío

1. Shipping Carriers

We partner with reputable shipping carriers to deliver your orders. We use UPS, USPS, and FedEx for shipping.
Please choose your preferred shipping option at the time of checkout. Each carrier has its own service features, transit times, and tracking capabilities that will be available for your review during the ordering process.

2. Order Processing & Dispatch

  • Processing Time: Orders are typically processed within one to two business days. Orders placed on weekends or holidays will be processed on the next business day.

  • Dispatch: Once your order is ready, it will be securely packaged and dispatched using the selected shipping carrier.

3. Shipping Times & Fees

  • Estimated Delivery: Delivery times vary depending on the carrier and destination. During peak seasons—especially near Christmas—please note that custom ornaments might take up to one week for processing and delivery. Delivery estimates are provided by the carriers and, while we strive for prompt delivery, they are subject to external factors such as weather conditions, carrier delays, or logistical issues.

  • Shipping Fees: The shipping fees are calculated based on the package weight, dimensions, selected carrier, and delivery destination. These fees will be clearly displayed during checkout before you complete your order.

4. Tracking Your Order

Once your order has shipped, you will receive a confirmation email that includes:

  • A tracking number

  • A direct link to the carrier’s tracking page

  • Estimated delivery dates

You can use this information to monitor your package’s progress throughout its journey to your doorstep.

5. Carrier-Specific Conditions

Important Notice for USPS Shipments:
Just be aware that if you choose USPS and they lose your package (which has happened) we cannot reship or refund your order until USPS has approved a claim.

For shipments with UPS or FedEx, if you experience any delivery issues, please contact our customer service immediately. We will work with the respective carrier to resolve the problem as quickly as possible.

6. Lost or Damaged Packages

If your package arrives damaged or if it is lost during transit:

  • Contact Us: Reach out to our customer service team immediately with your order details.

  • Documentation: We may require photographs of the damaged package or other relevant documentation to initiate a claim with the shipping carrier.

  • Claim Process: Please be aware that the resolution time for lost or damaged packages is dependent on the carrier’s investigation process. For USPS shipments, no replacement or refund will be issued until USPS approves the claim.